Privacy Policy fc2ppv – Personal Data Protection for Malaysian Members

When you register an account at fc2ppv, you are entrusting us with valuable personal information. That trust is something we do not take lightly. This Privacy Policy was written not merely because it is required by law — it was written because we genuinely want you to understand exactly how your information is handled by us.

Platform fc2ppv serving over 850,000 members across Malaysia — from Perlis to Sabah, from major cities to rural areas. Every one of them has the right to know that their personal data is in responsible hands. That is the standard we have held ourselves to since day one.

This Privacy Policy applies to all services offered by fc2ppv — including the main website at fc2ppv.my, mobile app, online gaming platform covering all video slots, Live Casino, crash games, and all customer support services operating under the fc2ppv name. By using any of these services, you agree to the terms of the Privacy Policy set out in this document.

fc2ppv only collects data that is strictly necessary to provide the services you use. We do not collect excessive or irrelevant data. The following are the categories of data we may collect:

Fc2ppv does not systematically collect sensitive data such as national identification numbers (MyKad) unless identity verification is required by law for high-value financial transactions. In such cases, the requested documents are used solely for verification purposes and deleted once the process is complete.

The data we collect is used for specific, legitimate and transparent purposes. fc2ppv uses your data for the following purposes:

Fc2ppv does not use your data for any purpose not stated here without first obtaining your additional consent. The principle of minimum data collection is at the core of how we operate.

fc2ppv is very careful about who receives your data. We do not share your personal data with external parties except in the limited situations outlined below, and all such sharing is carried out with appropriate data protection safeguards in place:

• Payment Service Providers: Transaction information is shared with Malaysian payment gateway providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u and CIMB Clicks solely for the purpose of processing your financial transactions. These providers are bound by strict confidentiality obligations.
• Game Providers: Minimum technical data required is shared with registered game providers — such as Pragmatic Play and Evolution Gaming — to operate the games you play and to verify fair play. No personal identity data is shared beyond what is strictly necessary.
• Legal Requirements: fc2ppv may be required to disclose your data to Malaysian authorities if mandated by a court order, statutory investigation, or anti-money laundering compliance obligations (AMLA).
• Security Protections: In cases where there is a serious threat to the safety of other members or the platform, fc2ppv may share necessary information with the relevant authorities.

fc2ppv invests seriously in cybersecurity infrastructure to ensure your data is protected at every level. Security is not an afterthought — it is central to how we build and maintain our platform.

The security layers we use to protect your data:

• Member passwords are never stored in plain text — they are hashed using a strong one-way algorithm before being saved.
• Independent security audits are conducted periodically by third-party cybersecurity firms to identify and address any vulnerabilities.
• Fc2ppv staff with access to member data are required to undergo mandatory, recurring information security training.
• Automated data backups are performed to ensure your data remains secure even in the event of an unexpected technical failure.

Website and mobile platform fc2ppv uses cookies and similar tracking technologies to deliver a better user experience. This is standard practice across the modern web technology industry.

Types of cookies used by fc2ppv:

• Essential Cookies (Required): These cookies are required for the platform's core functions — such as maintaining your login session, processing transactions securely and remembering your language preferences. Without them, the platform cannot function properly. This type of cookie cannot be disabled.
• Performance Cookies (Analytics): These cookies help us understand how members use the platform — which pages are visited most frequently, how long gaming sessions last, and where users encounter difficulties. This information is used solely to improve the user experience and is collected on an anonymous basis.
• Functional Cookies: These cookies allow the platform to remember your preferences — such as display settings, your last game selection and notification preferences — so you don't have to reconfigure them every time you return.
• Security Session Cookie: A temporary cookie used to monitor activity during your current session and detect any unauthorised access. This cookie is automatically deleted when you close your browser.

You can manage or disable non-essential cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and your experience on the fc2ppv platform.

fc2ppv retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.

• Active account data: For as long as your account remains active on the fc2ppv platform, your data is retained to support the continued provision of services and to process any requests you make.
• Financial transaction data: Financial transaction records — including deposits via DuitNow, Touch 'n Go, GrabPay and other methods, as well as withdrawal records — are retained for a minimum of 7 years in accordance with Malaysian financial and audit legal requirements.
• Closed account data: After account closure, your personal data is retained for 6 months before automatic deletion, unless a longer retention period is required by law or active litigation.
• Support communication data: Communication records with the fc2ppv customer support team are retained for 2 years for service quality and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party. You may also request early deletion of your data — see Section 8 for details on your rights.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our Privacy Policy fc2ppv, you have the following rights regarding your personal data:

To exercise any of the rights above, you may reach us by email at [email protected] stating the right you wish to exercise and your account information. We will verify your identity before processing any request as a standard security measure. All requests will be responded to within 14 business days.

Platform fc2ppv is a service intended exclusively for individuals aged 21 and above in Malaysia. We take the protection of minors from access to online gaming platforms extremely seriously.

• Fc2ppv does not knowingly collect any personal data from individuals under the age of 21.
• Age verification is enforced at registration and may be requested at any time through submission of age verification documents.
• Should we discover that personal data belonging to an individual under the age of 21 has been collected inadvertently, we will promptly delete that data and close the associated account.
• Parents or guardians who believe their child has registered on fc2ppv without permission are urged to contact our customer support immediately at [email protected] for prompt action.

Platform fc2ppv may contain information about third-party services such as game providers and Malaysian payment gateways. It is important that you understand the limits of our responsibility regarding privacy on external platforms.

• The fc2ppv Privacy Policy applies solely to data collected and processed directly by fc2ppv within its own platform ecosystem.
• When you use a payment service such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX to make a deposit, your interaction with that payment platform is governed by its own privacy policy, which is separate from this fc2ppv Privacy Policy.
• Games provided by suppliers such as Pragmatic Play and Evolution Gaming require a minimum amount of technical data to be shared for operational purposes. Every provider that partners with fc2ppv is required to comply with data protection standards equal to or higher than those of fc2ppv.

We encourage you to read the privacy policy of each third-party service you use. fc2ppv is not responsible for the privacy practices of any third party operating outside our direct control.

fc2ppv reserves the right to amend this Privacy Policy from time to time to reflect changes in how we handle data, developments in Malaysian data protection law, or changes in platform operations. All amendments will be managed in accordance with the following procedure:

• Material amendments — those that significantly change how your data is collected, used or shared — will be communicated to you by email to your registered address at least 14 days before they take effect.
• In-platform notices will be displayed on the fc2ppv homepage to ensure active members do not miss any important updates.
• The date of the latest update is always displayed at the top of this document for your easy reference.
• Continued use of the platform after the effective date of any amendment will be considered acceptance of the updated Privacy Policy.

If you disagree with any amendments made, you have the right to close your account before the effective date and request deletion of your personal data in accordance with the procedure set out in Section 8.

If you have any questions, concerns or requests relating to this Privacy Policy or the way fc2ppv handles your personal data, you are welcome to reach us through the following channels:

When contacting us about privacy matters, please include your account username (do not include your password) and a clear description of your enquiry or request. This will help us process your request more quickly and accurately.

If you are not satisfied with our response to any privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, which enforces the Personal Data Protection Act 2010.